Reservations and appointments on the MINDBODY app

Find answers and support articles about bookings and cancellations on the MINDBODY app

K +2
20 articles in this collection
Written by Kassandra Ruvalcaba, Katie Vander Meer, and Lisa Hostetter and 2 others

How many sessions do I have left on my pass?

Check out how many visits you have left on your pass in the Passes section of your app.
Written by Kassandra Ruvalcaba
Updated this week

How can I cancel my class or appointment? How do I reschedule?

Refund policies and cancellation rules vary by business. To determine if you're eligible for a refund, please contact the business directly.
Written by Kassandra Ruvalcaba
Updated this week

How do I book a class?

Select the "Book" button from the class schedule or the Favorites screen, then purchase a pass or use an existing one.
Written by Kassandra Ruvalcaba
Updated this week

How do I buy a pass?

With the MINDBODY® app, you can purchase services with your favorite business right from your mobile device (if the business permits it).
Written by Kassandra Ruvalcaba
Updated this week

How do I leave a review?

You can leave a review as soon as your class ends, or review a past class or appointment from the History section of your schedule.
Written by Kassandra Ruvalcaba
Updated this week

How can I see my past visits?

Check out your past visits in your Schedule screen.
K
Written by Katie Vander Meer
Updated this week

How can I see my position on the waitlist?

Want to see where you are on the class waitlist?
K
Written by Katie Vander Meer
Updated this week

Why do I have to call the business to sign up?

Find out why you're asked to call a business to book a service.
K
Written by Katie Vander Meer
Updated this week

How do I book an appointment?

Appointments are bookable on the Schedule screen of an individual business.
Written by Kassandra Ruvalcaba
Updated this week

My time zone is incorrect in the app. How do I fix it?

K
Written by Katie Vander Meer
Updated this week

Calendar syncing

Enable "automatic syncing" in your settings or manually sync to add reservations and bookings to your phone's calendar
Written by Kassandra Ruvalcaba
Updated this week

Can I add myself to a waitlist from the app?

Learn how to snag a spot on a waitlist!
K
Written by Katie Vander Meer
Updated this week

Will I be refunded if I cancel a class or appointment?

Refund policies and cancellation rules vary by business. To determine if you're eligible for a refund, please contact the business directly.
Written by Lisa Hostetter
Updated over a week ago

Why can't I book using the pass I bought?

Wondering why you can't book a service using the pass you purchased?
Written by Lisa Hostetter
Updated yesterday

Where can I find the business's cancellation policy?

Log in to the business's website to view their cancellation policy.
Written by Lisa Hostetter
Updated over a week ago

Can I move a booking from one of my passes to another?

Written by Lisa Hostetter
Updated over a week ago

How do I know my appointment request has been approved?

Written by Lisa Hostetter
Updated over a week ago

Why is the pass I bought at a different location not working?

Written by Heather Lee McCormick
Updated over a week ago

Can I move my past appointments in the MINDBODY app to a new calendar?

Written by Heather Lee McCormick
Updated over a week ago

Can I book a class, or buy a pass, for my friends and family?

The app only allows you to book and buy for your own account, so your friends and family should create a MINDBODY Login of their own.
S
Written by Stacey Potts
Updated over a week ago