Your MINDBODY app account

Find answers and support articles about your MINDBODY app account

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27 articles in this collection
Written by Jeff Russell, Kassandra Ruvalcaba, and Katie Vander Meer and 3 others

I never received a gift card in the email / how do I resend a gift card email?

When purchasing a gift card, you are asked for a recipient's email for delivery.
Written by Jeff Russell
Updated yesterday

How do I edit my personal information in the app?

Written by Kassandra Ruvalcaba
Updated this week

How do I leave a review for the MINDBODY app?

Leave feedback about your app experience!
Written by Kassandra Ruvalcaba
Updated this week

I didn't receive my verification email. What do I do?

If you registered for a MINDBODY account but haven't seen your verification email, you can easily resend it.
Written by Kassandra Ruvalcaba
Updated this week

My passes are missing. What do I do?

When registering for the MINDBODY app, existing MINDBODY accounts are synced based on email address and first and last name.
Written by Kassandra Ruvalcaba
Updated this week

How do I change or reset my MINDBODY app password?

You can quickly change your password with a few easy steps. Passwords must be 8 to 15 characters long.
Written by Kassandra Ruvalcaba
Updated this week

When does my pass expire?

Check out remaining visits and expiration dates in the Passes section of your app.
Written by Kassandra Ruvalcaba
Updated this week

Can I remove a class review or change what I wrote?

Hoping to edit your review?
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Written by Katie Vander Meer
Updated yesterday

Can I change the app language?

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Written by Katie Vander Meer
Updated this week

Logging in with Facebook

How to link your Facebook to your MINDBODY app account for easy log in
Written by Kassandra Ruvalcaba
Updated this week

Can I use my app login on a computer?

You can use your app login on a computer, but you'll need to sync your app account with the business first.
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Written by Katie Vander Meer
Updated this week

Why am I asked to provide my phone number?

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Written by Katie Vander Meer
Updated this week

How do I update my email address on file with a business?

If you need to change your email address with a business so that it matches your MINDBODY app profile, read on!
Written by Lisa Hostetter
Updated over a week ago

Unlinking your Facebook account

How to unlink your Facebook from your MINDBODY® app account.
Written by Kassandra Ruvalcaba
Updated over a week ago

Where can I find a list of all of my cancelled classes?

Log into the business's website to view your cancellation history.
Written by Lisa Hostetter
Updated over a week ago

How do I subscribe/unsubscribe to and manage emails and text messages I get from the business?

To edit your notification preferences, log into the business's website.
Written by Lisa Hostetter
Updated over a week ago

Why does my username and password for the business not work on the MINDBODY app?

Written by Lisa Hostetter
Updated over a week ago

How do I cancel my membership?

Looking to cancel or terminate your membership on file with a business?
Written by Lisa Hostetter
Updated over a week ago

I just bought a Groupon. How do I redeem it?

Who doesn't love a Groupon? You can purchase discounted passes through Groupon and redeem with participating MINDBODY businesses.
Written by Heather Lee McCormick
Updated over a week ago

I already have an account

You'll need to create a new account when using the app for the first time—even if you already have an account with a local business.
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Written by Stacey Potts
Updated this week

Tips for creating a strong password for your MINDBODY account

Your password must be 8 to 15 characters long and should use a combination of letters and symbols.
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Written by Stacey Potts
Updated yesterday

What is the MINDBODY app?

Written by Heather Lee McCormick
Updated over a week ago

I entered the wrong email address. Can I change it?

If you created an account with the wrong email address, just log out of the app and create a new account with the right one.
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Written by Stacey Potts
Updated over a week ago

How do I create a MINDBODY app account?

If you are new to the MINDBODY app, you will have to register an account before proceeding.
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Written by Stacey Potts
Updated this week

How do I remove my MINDBODY account?

Though you cannot delete your account, we recommend uninstalling the MINDBODY app.
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Written by Stacey Potts
Updated yesterday

What happens when the studio closes and I have unused sessions?

Oh no! The business or studio you attend has now shut their doors and you have unused sessions. What's next?
Written by Lisa Hostetter
Updated over a week ago

Help! I'm locked out of my account. What do I do?

Don't worry! Your account will automatically unlock after five minutes.
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Written by Stacey Potts
Updated over a week ago