Some passes activate on the sale date while others activate on the date of the first visit booked. If you are unable to book using your pass, it may be due to a visit you've already booked.

To resolve this, you can:

  • Cancel the first visit booked and any visits after that to free up the activation date of the pass. Then reschedule your visits starting with the earliest date first.
  • You can also speak to the business directly, which we recommend if the class is full. You don't want to lose your spot in class by canceling.

Note: Memberships and multi-session passes can only be used through the MINDBODY app. Booking with those passes is not currently available through the web booker.

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