Note: This option is only available to those who attend a business that must be in compliance with the General Data Protection Regulation (GDPR) consumer laws. See the list of countries this affects below.
If you need to update, email, or erase your personal information at businesses you attend, you can use the Data options page in the app. As you learn how to manage your data below, keep in mind that you can only submit one request at a time, and you’ll need to submit a separate request for each business you attend.
How do I get to the Data options screen?
You can click subscribe, unsubscribe, or set preferences through one of the following:
- Your online account
- Automated emails from the business
- From the MINDBODY app
What can I do with my data?
You can submit requests to update your information, get a copy of your info emailed to you or someone else, or you can ask a business to remove all of your identifiable data from their business. Learn more about each below.
Update my data
Using this option will only submit a request to update your first name, last name, and email address. Any other information will need to be updated through your online profile.
After submitting the request, MINDBODY will update your information and send you a confirmation. This may take 7 or more days.
Click here to learn how you can update your account information with the business without having to send in a request.
Email my data
You can request a copy of your data to be emailed to you. Note: If you request that your data be emailed to someone else, please provide a valid email address, and tell us if you’d like your data to be removed after the transfer.
After clicking Next, MINDBODY will begin processing your request and the business will keep you informed of the status.
Once the request has been processed, you will receive instructions on how to access the report that includes your data.
Forget my data
By checking the “forget my personal data” box, you’re requesting that the business forgets all identifiable information on you. This request will need to be approved by the business owner.
After clicking Next, your request will be processed, and you’ll be informed of the status.
Important to note:
- All information necessary for finances or record keeping will be retained by the business.
- We recommend you check with the business for any of the following that needs immediate attention. These can delay the processing time.
- Scheduled Auto Pays
- Active Membership or Contract
- Unpaid visits
- Unused Pricing Options
- Positive or negative Account Balance
- Upcoming visits already scheduled
- Czech Republic
- United Kingdom