I'm not sure how to go about getting a refund, what is the best way to do so?

We completely understand that plans change, life happens, and things can just sometimes be unpredictable. Regardless of the reasons you request a refund, it is always best to contact the studio directly to request a refund for the fastest, simplest, and most accurate communication between parties. If you are unable to contact the studio directly, a MINDBODY Support representative will be happy to help relay a request on your behalf. Please note, this does not guarantee a response from the business as they are liable for responding to forwarded material at their convenience.

If you request assistance from MINDBODY Support staff for refund inquiries, please be sure to include the following:

  • The full name of the business as it appears on your Purchase Receipt
    (can be found in emailed receipts).
  • The total cost of the sale.
  • The sale date & description of all items requested for refunding.
  • Your full name, email, and best phone number the studio can reach you.

These details help ensure accuracy, consistency, and professionalism. If you are unable to provide these details, MINDBODY Support is happy to help you locate them and we can do so by looking up your app account. We only require your name, login email, and the name of the business to accurately locate the sale to continue.

MINDBODY Support can also help provide other information prior to contacting the business to request a refund, such as:

  • The studio merchant's contact email, phone number, address, and website.
  • The studio merchant's provided policies: cancellation policies, terms & conditions, and purchase & refund policies.
  • The studio merchant's upcoming schedule they make available through MINDBODY, and their current online pricing.

MINDBODY Support cannot provide:

  • Immediate refunds or void purchases. Requests for refunds can only be forwarded to the studio for additional assistance.
  • Adjustments to existing reservations or purchases (i.e., we cannot book on your behalf, and cannot adjust your passes).
  • Cancellations for existing reservations.
  • Disclosure of personal contact information, be it of another customer or business's staff members (including studio merchant staff & MINDBODY personnel).

For our complete refund policy, please see the MINDBODY Consumer Agreement, Article 12, concerning Customer Service Disclaimer. 

Related Help

Will I be refunded if I cancel a class or appointment?

What is Flexible Pricing?

Why is MINDBODY charging my credit card?

Why am I being asked to pay for a class when I already have a pass?

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