If you are sure you are entering your password correctly but it is still not recognized:

  • The password entered when creating your account or resetting your password needs to be at least 8 characters and no more than 30
  • Please be mindful of this especially if you are relying on a password manager, as those will generally create lengthy passwords by default.

Please note the following:

  • The login ID and password used for your account with the business via the web is a separate set of credentials from those used in the app.
  • After opening the app's password reset email, if you receive an error message after clicking the link and it states, "Change request does not exist" or "Invalid change request key," the password reset link has either reached its 24-hour security expiration window or has been used previously to complete your password reset. Please tap "Forgot Your Password" again to generate a new link.  

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