Before sending the confirmation email:

Double check that your first name, last name, and email that you use in the MINDBODY App is the same as what the business has on file for you. If the business has a different name on file for you, the business can update that information for you. The MINDBODY app looks for matching email addresses to sync your app profile with the studios you attend, so if you need to update your email address you can do so on the business' MINDBODY website.

To re-sync your MINDBODY app profile with a studio:

1. Send the account confirmation email.

Tap Profile > Settings gear > Resend account confirmation email.

2. Tap the 'verify your email' to link in the email

Once you tap the 'Verify my email!' link, it is essential that you double check the list of businesses on the list. 

If you see the business listed at this page, this should then mean that you are properly synced. Happy booking!

If some of your accounts successfully synced—but others did not —then you may have used an alternate email address than what the business has on file for you, or your name may have been misspelled.

Was the business missing from the list? That's okay. We have a plan B.

If you do not see the business listed, next complete the following steps:

  1. Scroll down to the bottom of the confirmation email and enter the name of the business in the search field

 2. Select the business and a login field will appear. Enter in the email and password combination that you use to login to the studio's MINDBODY website. 

NOTE: Your MINDBODY App login will not work in this spot, as these are two separate sets of credentials.

If you have only created a password for the MINDBODY App, you will need to create a password for that particular studio's MINDBODY website so that you can enter it into the field shown above. Don't worry, we can show you how!

3. Once you have set a password, head back over to the verification email and click the link one more time so you can enter in your studio login. Once you enter in these credentials your profiles should now sync up successfully, and you should be able to see your passes and schedule in the MINDBODY app.

Did this answer your question?