Mindbody is business management software, we provide software to businesses that helps them run their daily business duties.
Each business that uses the mindbody software to run their business is a privately owned and operated entity. They each receive payment directly and have their own policies in regard to refunds; every business is responsible for all transactions or passes in the sense of refunds or credits.
Mindbody cannot process a refund on behalf of a business that uses the software. More information about MINDBODY Services and Refunds can be found here.