How do I cancel a class or appointment?
Go to the Schedule screen. Select the class or appointment you'd like to cancel.
At the bottom of the screen, tap on Cancel, then Cancel Booking to confirm.
How do I reschedule?
After completing your cancellation, just re-book your class or appointment at the desired time.
Why do I have to call to cancel?
If you're asked to call the business in order to cancel a class, this means the business does not allow online cancellations for your service. You'll need to speak to the business directly to discuss what options they can offer you.
Cancellation terms are set by each business, and may vary by location. Depending on your studio's policies, you may still be charged for canceling a visit. In these instances, the MINDBODY app or web booker will let you know if a penalty applies prior to completing the cancellation.
For questions concerning attendance and cancellation policies, please contact the business directly.