What is ClassPass?
– ClassPass is a monthly fitness membership that allows you to access to thousands of different classes at studios and gyms in any ClassPass city. Click HERE for more information.
Here are some commonly asked questions we can help you with:
Where is my ClassPass?
– If you have an available ClassPass at the studio you will see it in the app under the "Passes" section of the "Profile" menu.
How do I see my ClassPass on the app schedule?
– Once you have purchased a membership with ClassPass and booked a class, it will appear on your schedule.
What happens if I cancel my class booked with ClassPass?
– Depending upon the studio policy’s you may lose the visit and be charged a Late Cancel Fee or a Missed Class Fee. To see all of the Fees click HERE.
How should I cancel, rebook, or reschedule a ClassPass visit?
- We recommend canceling, rebooking, or rescheduling ClassPass visits through ClassPass directly.
Can I get a refund for my ClassPass?
– All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions.Click HERE for more information.
How do I cancel my ClassPass membership?
- Users can visit classpass.com/account/settings to either cancel or put their membership on hold.
ClassPass is independent of MINDBODY and have their own support for ClassPass users. Any additional questions can be directed HERE