MINDBODY App: Purchases and Refunds | MINDBODY App Support

MINDBODY App: Purchases and Refunds

Making purchases, storing payment methods, gift cards, and promo codes

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18 articles in this collection
Written by Mark Strass, Lisa Wetton, Katie Vander Meer and 5 others

What happens when the studio closes and I have unused sessions?

Oh no! The business or studio you attend has now shut their doors and you have unused sessions. What's next?

Written by Lisa Wetton
Updated over a week ago

I just bought a Groupon. How do I redeem it?

Who doesn't love a Groupon? You can purchase discounted passes through Groupon and redeem with participating MINDBODY businesses.

Written by Heather Lee McCormick
Updated over a week ago

How can I get a copy of my purchase receipt?

Looking for copies of your purchase receipts? You've come to the right place!

Written by Lisa Wetton
Updated over a week ago

Gift cards FAQ

Common questions about Gift Cards and the MINDBODY app

Written by Heather Lee McCormick
Updated over a week ago

Troubleshooting checkout issues.

Receiving the purchase could not be completed error message? You've come to the right place!

Written by Mark Strass
Updated over a week ago

I want to buy a membership.

Memberships and Contracts can't be purchased on the app yet, but you can quickly purchase them by visiting the businesses website.

Written by Heather Lee McCormick
Updated over a week ago

How do I redeem a gift card?

How to pay with a gift card on the MINDBODY App.

Written by Heather Lee McCormick
Updated over a week ago

Can I purchase a universal gift card for all businesses on the app?

Wondering if there's a gift card that can be used at any MINDBODY business?

Written by Lisa Wetton
Updated over a week ago

What are the Gift Card Consumer Protection Laws?

Written by Annie Woo
Updated over a week ago

Where do I apply a promo code?

Promo codes can't be used on the app yet, but you can quickly apply a promo code by visiting the business's website.

Written by Lisa Wetton
Updated over a week ago

I never received a gift card in the email / how do I resend a gift card email?

When purchasing a gift card, you are asked for a recipient's email for delivery.

Written by Jeff Russell
Updated over a week ago

Buying gift cards

Learn how to buy a gift card on the app!

Written by Katie Vander Meer
Updated over a week ago

Storing payment methods

Which credit cards are accepted?

Learn which credit cards you can use to buy passes on the app.

Written by Katie Vander Meer
Updated over a week ago

Adding and updating your credit card information

Credit cards and billing information can be changed at any point in time.

Written by Kassandra Ruvalcaba
Updated over a week ago

How do I update my billing information with the business?

Looking to update your billing information on file with the business?

Written by Lisa Wetton
Updated over a week ago

Can I split payments, or use more than one credit card?

Written by Katie Vander Meer
Updated over a week ago

Storing payment cards in the MINDBODY app for in-person transactions

Cards added to the MINDBODY app can be used to pay for in-person appointments at MINDBODY businesses.

Written by Stacey Potts
Updated over a week ago

Refunds

Why is MINDBODY charging my credit card?

There is a charge from MINDBODY and I want to know what it is.

Written by Mark Strass
Updated over a week ago