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MINDBODY App: Purchases and Refunds

MINDBODY App: Purchases and Refunds

Making purchases, storing payment methods, gift cards, and promo codes

Mark Strass avatar Lisa Wetton avatar K +5
18 articles in this collection
Written by Mark Strass, Lisa Wetton, Katie Vander Meer and 5 others

What happens when the studio closes and I have unused sessions?

Oh no! The business or studio you attend has now shut their doors and you have unused sessions. What's next?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

I just bought a Groupon. How do I redeem it?

Who doesn't love a Groupon? You can purchase discounted passes through Groupon and redeem with participating MINDBODY businesses.
Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago

How can I get a copy of my purchase receipt?

Looking for copies of your purchase receipts?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

Gift cards FAQ

Common questions about Gift Cards and the MINDBODY app
Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago

Troubleshooting credit card and payment issues.

Receiving "The purchase could not be completed" error message?
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

I want to buy a membership

Memberships and contracts can't be purchased on the app yet, but you can quickly purchase them by visiting the businesses website.
Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago
Gift Cards and Promo Codes

How do I redeem a gift card?

How to pay with a gift card on the MINDBODY App.
Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago

Can I purchase a universal gift card for all businesses on the app?

Wondering if there's a gift card that can be used at any MINDBODY business?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

What are the Gift Card Consumer Protection Laws?

Annie Woo avatar
Written by Annie Woo
Updated over a week ago

Where do I apply a promo code?

Promo codes can't be used on the app yet, but you can quickly apply a promo code by visiting the business's website.
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

I never received a gift card in the email / how do I resend a gift card email?

When purchasing a gift card, you are asked for a recipient's email for delivery.
Jeff Russell avatar
Written by Jeff Russell
Updated over a week ago

Buying gift cards

Learn how to buy a gift card on the app!
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Written by Katie Vander Meer
Updated over a week ago
Storing payment methods

Which credit cards are accepted?

Learn which credit cards you can use to buy passes on the app.
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Written by Katie Vander Meer
Updated over a week ago

Adding and updating your credit card information

Credit cards and billing information can be changed at any point in time.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I update my billing information with the business?

Looking to update your billing information on file with the business?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

Can I split payments, or use more than one credit card?

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Written by Katie Vander Meer
Updated over a week ago

Storing payment cards in the MINDBODY app for in-person transactions

Cards added to the MINDBODY app can be used to pay for in-person appointments at MINDBODY businesses.
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Written by Stacey Potts
Updated over a week ago
Refunds

Why is MINDBODY charging my credit card?

There is a charge from MINDBODY and I want to know what it is.
Mark Strass avatar
Written by Mark Strass
Updated over a week ago