Autofill and autocorrect often cause issues when resetting passwords. 

Avoid copying and pasting when creating or re-entering a password. 

  • Password must be 8 to 15 characters & include at least one number & one capital letter. 
  • Avoid using a password keeper tool.
  • The password used for your account on file with the business via the web is a separate login. That password may or may not work for your app login.

If you receive a message that says "Change request does not exist" or "Invalid change request key,"  the password reset link has either expired or has been used previously and you'll want to tap on the "Forgot password" link again. 

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