First, make sure that your email address is entered correctly for your MINDBODY app account under Profile > Edit. Check out this article for more information on how to update your email address.

Next, check your spam, junk and clutter folders from a desktop or laptop to ensure that your email provider hasn't filtered the verification email into one of those folders.

Lastly, try adding our email domain to your Contacts list; confirm@mindbodyonline.com and admin@mindbodyonline.com will tell your email provider that this is a trusted source and not spam.

Note: School email addresses such as .edu, as well as work email addresses, tend to have high security measures in place which prevent the verification email from arriving. It is suggested to use a personal email address for your MINDBODY app account. 

Note: If you have marked any MINDBODY mail as spam or junk the verification email will not arrive. If you are still not receiving emails from us, reach out to our in-app support team by tapping on Profile > Chat with us.

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