Reservations and appointments on the MINDBODY app

Find answers and support articles about bookings and cancellations on the MINDBODY app

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21 articles in this collection
Written by Kassandra Ruvalcaba, Katie Vander Meer, and Lisa Hostetter and 2 others

Do I need to fill out this waiver?

What to do when a waiver pops up while booking for the first time at a business.
Written by Kassandra Ruvalcaba
Updated over a week ago

How many sessions do I have left on my pass?

Check out how many visits you have left on your pass in the Passes section of your app.
Written by Kassandra Ruvalcaba
Updated over a week ago

How can I cancel my class or appointment? How do I reschedule?

Refund policies and cancellation rules vary by business. To determine if you're eligible for a refund, please contact the business directly.
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I book a class?

Select the "Book" button from the class schedule or the Favorites screen, then purchase a pass or use an existing one.
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I buy a pass?

With the MINDBODY® app, you can purchase services with your favorite business right from your mobile device (if the business permits it).
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I leave a review?

You can leave a review as soon as your class ends, or review a past class or appointment from the History section of your schedule.
Written by Kassandra Ruvalcaba
Updated over a week ago

How can I see my past visits?

Check out your past visits in your Schedule screen.
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Written by Katie Vander Meer
Updated over a week ago

How can I see my position on the waitlist?

Want to see where you are on the class waitlist?
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Written by Katie Vander Meer
Updated over a week ago

Why do I have to call the business to sign up?

Find out why you're asked to call a business to book a service.
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Written by Katie Vander Meer
Updated over a week ago

How do I book an appointment?

Appointments are bookable on the Schedule screen of an individual business.
Written by Kassandra Ruvalcaba
Updated over a week ago

My time zone is incorrect in the app. How do I fix it?

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Written by Katie Vander Meer
Updated over a week ago

Calendar syncing

Enable "automatic syncing" in your settings or manually sync to add reservations and bookings to your phone's calendar
Written by Kassandra Ruvalcaba
Updated over a week ago

Can I add myself to a waitlist from the app?

Learn how to snag a spot on a waitlist!
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Written by Katie Vander Meer
Updated over a week ago

Will I be refunded if I cancel a class or appointment?

Refund policies and cancellation rules vary by business. To determine if you're eligible for a refund, please contact the business directly.
Written by Lisa Hostetter
Updated over a week ago

Why can't I book using the pass I bought?

Wondering why you can't book a service using the pass you purchased?
Written by Lisa Hostetter
Updated over a week ago

Where can I find the business's cancellation policy?

Log in to the business's website to view their cancellation policy.
Written by Lisa Hostetter
Updated over a week ago

Can I move a booking from one of my passes to another?

Written by Lisa Hostetter
Updated over a week ago

How do I know my appointment request has been approved?

Written by Lisa Hostetter
Updated over a week ago

Why is the pass I bought at a different location not working?

Written by Heather Lee McCormick
Updated over a week ago

Can I move my past appointments in the MINDBODY app to a new calendar?

Written by Heather Lee McCormick
Updated over a week ago

Can I book a class, or buy a pass, for my friends and family?

The app only allows you to book and buy for your own account, so your friends and family should create a MINDBODY Login of their own.
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Written by Stacey Potts
Updated over a week ago