Some passes activate on the sale date while others activate on the date of the first visit booked. If you are unable to book using your pass, it may be due to a visit you've already booked.

To resolve this, you can:

  • Cancel the first visit booked and any visits after that to free up the activation date of the pass. Then reschedule your visits starting with the earliest date first.
  • You can also speak to the business directly.

Note: if your future reservations are for a class that is already full be sure to contact the studio directly to make the update for you - don't lose your spot in class by cancelling!

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