Setting Up Your Account

Find answers and support articles about your MINDBODY app account

Mark Strass avatar Heather Lee McCormick avatar S +5
30 articles in this collection
Written by Mark Strass, Heather Lee McCormick, and Stacey Potts and 5 others

What is MINDBODY?

Connecting the world to wellness.
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

What is the MINDBODY app?

Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago

How do I create a MINDBODY app account?

If you are new to the MINDBODY app, you will have to register an account before proceeding.
S
Written by Stacey Potts
Updated over a week ago

Tips for creating a strong password for your MINDBODY account

Your password must be 8 to 15 characters long and should use a combination of letters and symbols.
S
Written by Stacey Potts
Updated over a week ago

I already have an account

You'll need to create a new account when using the app for the first timeā€”even if you already have an account with a local business.
S
Written by Stacey Potts
Updated over a week ago

Logging in with Facebook

How to link your Facebook to your MINDBODY app account for easy log in
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Beginners Guide to the MINDBODY App

Getting started by learning the basics of the app.
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

How do I edit my personal information?

Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated this week

My passes are missing. How do I send a verification email?

Once your MINDBODY account syncs with a local business, any newly purchased passes will be immediately accessible through the app.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated this week

I didn't receive my verification email. What do I do?

If you registered for a MINDBODY account but haven't seen your verification email, you can easily resend it.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I remove a business from my favorites?

Michael Marrero avatar
Written by Michael Marrero
Updated over a week ago

Can I add a family member to my app account?

Is it possible to book services for a family member on my app?
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

Why am I not receiving MINDBODY emails?

Are you not receiving notifications, password reset emails, or verification emails from MINDBODY? See help below!
Jeff Russell avatar
Written by Jeff Russell
Updated over a week ago

I never created an account on this app, why do I have an account?

This is my first time using the app and the app is asking me to enter a password. Is someone else using my email?
Mark Strass avatar
Written by Mark Strass
Updated this week

How to Clear Your Cookies and Cache

On both Android and IOS
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

I never received a gift card in the email / how do I resend a gift card email?

When purchasing a gift card, you are asked for a recipient's email for delivery.
Jeff Russell avatar
Written by Jeff Russell
Updated over a week ago

How do I leave a review about the MINDBODY app?

Leave feedback about your app experience!
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

My time zone is incorrect in the app. How do I fix it?

K
Written by Katie Vander Meer
Updated over a week ago

How do I change or reset my MINDBODY app password?

You can quickly change your password with a few easy steps. Passwords must be 8 to 15 characters long.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated this week

When does my pass expire?

Check out remaining visits and expiration dates in the Passes section of your app.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Why am I asked to provide my phone number?

K
Written by Katie Vander Meer
Updated over a week ago

Can I remove a class review or change what I wrote?

Hoping to edit your review?
K
Written by Katie Vander Meer
Updated this week

Can I change the app language?

K
Written by Katie Vander Meer
Updated over a week ago

Can I use my app login on clients.mindbodyonline.com?

You can use your app login on clients.mindbodyonline.com, but you'll need to sync your app account with the business first.
K
Written by Katie Vander Meer
Updated this week

How do I update my email address on file with a business?

If you need to change your email address with a business so that it matches your MINDBODY app profile, read on!
Lisa Hostetter avatar
Written by Lisa Hostetter
Updated over a week ago

Where can I find a list of all of my cancelled classes?

Log into the business's website to view your cancellation history.
Lisa Hostetter avatar
Written by Lisa Hostetter
Updated over a week ago

Why does my desktop/web login for the business not work on the MINDBODY app

What to do when the login you use for a business isn't working on the app.
Lisa Hostetter avatar
Written by Lisa Hostetter
Updated over a week ago

How do I cancel my membership?

Looking to cancel or terminate your membership, contract, or autorenew on file with a business?
Lisa Hostetter avatar
Written by Lisa Hostetter
Updated over a week ago

How do I remove my MINDBODY account?

Though you cannot delete your account, we recommend uninstalling the MINDBODY app.
S
Written by Stacey Potts
Updated over a week ago

Help! I'm locked out of my account. What do I do?

Don't worry! Your account will automatically unlock after five minutes.
S
Written by Stacey Potts
Updated over a week ago