Your MINDBODY account

Find answers and support articles about your MINDBODY account

K Lisa Wetton avatar Heather Lee McCormick avatar +5
36 articles in this collection
Written by Katie Vander Meer, Lisa Wetton, Heather Lee McCormick and 5 others

Activity dashboard

Check out your fitness stats on the Activity dashboard.
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Written by Katie Vander Meer
Updated over a week ago

How do I log out?

Looking to log out of your MINDBODY app account?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

What is the MINDBODY app?

Heather Lee McCormick avatar
Written by Heather Lee McCormick
Updated over a week ago

How do I create a MINDBODY app account?

If you are new to the MINDBODY app, you will have to register an account before proceeding.
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Written by Stacey Potts
Updated over a week ago

Tips for creating a strong password for your MINDBODY account

Your password must be 8 to 15 characters long and should use a combination of letters and symbols.
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Written by Stacey Potts
Updated over a week ago

Strava FAQ

Common questions about your Strava account and the integration with the MINDBODY app.
Annie Woo avatar
Written by Annie Woo
Updated over a week ago

Strava Integration

Sync the MINDBODY app with Strava to show your class workouts in Strava's activity feed.
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Written by Katie Vander Meer
Updated over a week ago

Logging in with Facebook

How to link your Facebook to your MINDBODY app account for easy log in
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Syncing the MINDBODY app with your Fitbit device

You can sync the MINDBODY® app with your Fitbit® activity tracker to quickly access data on your classes, appointments, and enrollments.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Which Fitbit devices are compatible?

Any device is compatible, but each model has different capabilities.
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Written by Stacey Potts
Updated over a week ago

How do I subscribe/unsubscribe to and manage emails and text messages I get from the business?

Learn how to manage your communication preferences.
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Written by Katie Vander Meer
Updated over a week ago

How do I manage my data?

You can request that a business change, email, or remove your personal info. Learn how below.
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Written by Katie Vander Meer
Updated over a week ago

MINDBODY Data Subject Request Form

The tools to update, email, or erase your personal information with a business that uses MINDBODY or the MINDBODY app.
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Written by Katie Vander Meer
Updated over a week ago

I already have an account

You'll need to create a new account when using the app for the first time—even if you already have an account with a local business.
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Written by Stacey Potts
Updated over a week ago

How many sessions do I have left on my pass?

Check out how many visits you have left on your pass in the Passes section of your app.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Unlinking your Facebook account

How to unlink your Facebook from your MINDBODY® app account.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I leave a review?

You can leave a review as soon as your class ends, or review a past class or appointment from the History section of your schedule.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I edit my personal information?

Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

My passes are missing. How do I send a verification email?

Once your MINDBODY account syncs with a local business, any newly purchased passes will be immediately accessible through the app.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

I entered the wrong email address. Can I change it?

If you created an account with the wrong email address, just log out of the app and create a new account with the right one.
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Written by Stacey Potts
Updated over a week ago

How can I see my past visits?

Check out your past visits in your Schedule screen.
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Written by Katie Vander Meer
Updated over a week ago

I didn't receive my verification email. What do I do?

If you registered for a MINDBODY account but haven't seen your verification email, you can easily resend it.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Can I add a family member to my app account?

Is it possible to book services for a family member on my app?
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

Why am I not receiving MINDBODY emails?

Are you not receiving notifications, password reset emails, or verification emails from MINDBODY? See help below!
Jeff Russell avatar
Written by Jeff Russell
Updated over a week ago

I never created an account on this app. Why do I have an account?

This is my first time using the app and the app is asking me to enter a password. Is someone else using my email?
Mark Strass avatar
Written by Mark Strass
Updated over a week ago

How do I leave a review about the MINDBODY app?

Leave feedback about your app experience!
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I change or reset my MINDBODY app password?

You can quickly change your password with a few easy steps. Passwords must be 8 to 15 characters long.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

When does my pass expire?

Check out remaining visits and expiration dates in the Passes section of your app.
Kassandra Ruvalcaba avatar
Written by Kassandra Ruvalcaba
Updated over a week ago

Can I remove a class review or change what I wrote?

Hoping to edit your review?
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Written by Katie Vander Meer
Updated over a week ago

Why am I asked to provide my phone number?

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Written by Katie Vander Meer
Updated over a week ago

Can I use my app login on clients.mindbodyonline.com?

You can use your app login on clients.mindbodyonline.com, but you'll need to sync your app account with the business first.
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Written by Katie Vander Meer
Updated over a week ago

How do I update my email address on file with a business?

If you need to change your email address with a business so that it matches your MINDBODY app profile, read on!
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

Why does my desktop/web login for the business not work on the MINDBODY app

What to do when the login you use for a business isn't working on the app.
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

How do I cancel my membership?

Looking to cancel or terminate your membership, contract, or autorenew on file with a business?
Lisa Wetton avatar
Written by Lisa Wetton
Updated over a week ago

How do I remove my MINDBODY account?

Though you cannot delete your account, we recommend taking these steps to deactivate the MINDBODY app .
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Written by Stacey Potts
Updated over a week ago

Help! I'm locked out of my account. What do I do?

Don't worry! Your account will automatically unlock after five minutes.
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Written by Stacey Potts
Updated over a week ago