Your MINDBODY app account

Find answers and support articles about your MINDBODY app account

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28 articles in this collection
Written by Kassandra Ruvalcaba, Jeff Russell, and Katie Vander Meer and 3 others

How do I update my email address?

Has your email changed? Here's how to update it!
Written by Kassandra Ruvalcaba
Updated this week

I never received a gift card in the email / how do I resend a gift card email?

When purchasing a gift card, you are asked for a recipient's email for delivery.
Written by Jeff Russell
Updated over a week ago

How do I edit my personal information in the app?

Written by Kassandra Ruvalcaba
Updated over a week ago

How do I leave a review for the MINDBODY app?

Leave feedback about your app experience!
Written by Kassandra Ruvalcaba
Updated over a week ago

I didn't receive my verification email. What do I do?

If you registered for a MINDBODY account but haven't seen your verification email, you can easily resend it.
Written by Kassandra Ruvalcaba
Updated over a week ago

My passes are missing. What do I do?

When registering for the MINDBODY app, existing MINDBODY accounts are synced based on email address and first and last name.
Written by Kassandra Ruvalcaba
Updated over a week ago

How do I change or reset my MINDBODY app password?

You can quickly change your password with a few easy steps. Passwords must be 8 to 15 characters long.
Written by Kassandra Ruvalcaba
Updated over a week ago

When does my pass expire?

Check out remaining visits and expiration dates in the Passes section of your app.
Written by Kassandra Ruvalcaba
Updated over a week ago

Can I remove a class review or change what I wrote?

Hoping to edit your review?
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Written by Katie Vander Meer
Updated over a week ago

Can I change the app language?

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Written by Katie Vander Meer
Updated over a week ago

Logging in with Facebook

How to link your Facebook to your MINDBODY app account for easy log in
Written by Kassandra Ruvalcaba
Updated over a week ago

Can I use my app login on a computer?

You can use your app login on a computer, but you'll need to sync your app account with the business first.
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Written by Katie Vander Meer
Updated over a week ago

Why am I asked to provide my phone number?

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Written by Katie Vander Meer
Updated over a week ago

How do I update my email address on file with a business?

If you need to change your email address with a business so that it matches your MINDBODY app profile, read on!
Written by Lisa Hostetter
Updated over a week ago

Unlinking your Facebook account

How to unlink your Facebook from your MINDBODY® app account.
Written by Kassandra Ruvalcaba
Updated over a week ago

Where can I find a list of all of my cancelled classes?

Log into the business's website to view your cancellation history.
Written by Lisa Hostetter
Updated over a week ago

How do I subscribe/unsubscribe to and manage emails and text messages I get from the business?

To edit your notification preferences, log into the business's website.
Written by Lisa Hostetter
Updated over a week ago

Why does my username and password for the business not work on the MINDBODY app?

Written by Lisa Hostetter
Updated over a week ago

How do I cancel my membership?

Looking to cancel or terminate your membership on file with a business?
Written by Lisa Hostetter
Updated over a week ago

I just bought a Groupon. How do I redeem it?

Who doesn't love a Groupon? You can purchase discounted passes through Groupon and redeem with participating MINDBODY businesses.
Written by Heather Lee McCormick
Updated over a week ago

I already have an account

You'll need to create a new account when using the app for the first time—even if you already have an account with a local business.
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Written by Stacey Potts
Updated over a week ago

Tips for creating a strong password for your MINDBODY account

Your password must be 8 to 15 characters long and should use a combination of letters and symbols.
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Written by Stacey Potts
Updated over a week ago

What is the MINDBODY app?

Written by Heather Lee McCormick
Updated over a week ago

I entered the wrong email address. Can I change it?

If you created an account with the wrong email address, just log out of the app and create a new account with the right one.
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Written by Stacey Potts
Updated over a week ago

How do I create a MINDBODY app account?

If you are new to the MINDBODY app, you will have to register an account before proceeding.
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Written by Stacey Potts
Updated over a week ago

How do I remove my MINDBODY account?

Though you cannot delete your account, we recommend uninstalling the MINDBODY app.
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Written by Stacey Potts
Updated over a week ago

What happens when the studio closes and I have unused sessions?

Oh no! The business or studio you attend has now shut their doors and you have unused sessions. What's next?
Written by Lisa Hostetter
Updated over a week ago

Help! I'm locked out of my account. What do I do?

Don't worry! Your account will automatically unlock after five minutes.
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Written by Stacey Potts
Updated over a week ago